Omar Haddad

About

I'm Omar Haddad, based in Mount Gambier, SA. I help trades and construction teams spend less time on calls and admin, and more time on the job. I build practical systems for call handling, lead follow-up and everyday tasks. I start with how you work now, then look for a small change that could make the day easier. In our first chat, I'll ask what happens when you miss a call, where new leads go and who keeps track of bookings. You can expect plain advice, clear next steps and room to ask questions. I keep the setup simple and work around your team's routine.

Services

• AI receptionists and call handling
• CRM and lead follow-up
• Workflow automation

Industries

• Trades and construction

Tools

n8n, ServiceM8, Twilio, Google Calendar, ChatGPT

Project example

The problem

In this illustrative project, I worked through a common problem for a small trades and construction team: calls arrived while everyone was on site, and enquiry details ended up across notes and messages. I identified a need for clearer records and a reliable way to flag leads needing a reply.

What was implemented

For this example, I built an AI receptionist using Twilio and ChatGPT to collect basic job details and offer a path to a person. I used n8n to pass enquiry summaries into ServiceM8 and create follow-up tasks. I connected Google Calendar to check agreed booking windows, with staff approval before confirming visits. I also added checks for missing details and tested unclear requests, repeat callers and failed connections.

The outcome

In this illustrative setup, I made incoming enquiries easier to find and follow-up work clearer for the office team. I kept booking decisions with staff while giving them useful call summaries, so they could pick up conversations without piecing together scattered notes.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

I've spent six years building practical automations and helping small teams tidy up their admin. My work has covered incoming enquiries, job booking, customer records and follow-up tasks for trades and construction businesses. I've connected call handling with job management tools, reduced repeat data entry and set up reminders for busy office staff. I focus on understanding the steps people already take, including the exceptions, before deciding what should be automated and what needs a person.

Support and handover

I hand over clear setup notes, a simple troubleshooting guide and a walkthrough using everyday tasks. I train the people who will use the system and explain when to step in manually. After delivery, I offer agreed support for questions, fixes and adjustments as the team's needs change.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 3 out of 5· Casey J. · September 2026

  The core workflow works, but we needed more back and forth than expected.

• 5 out of 5· Taylor S. · July 2026

  Very organised. The handover session meant our team could manage it ourselves.

• 4 out of 5· Sam P. · June 2026

• 4 out of 5· Quinn D. · April 2026

• 5 out of 5· Taylor J. · March 2026

  Explained everything in plain language and documented the workflow well.