Fiona McAllister

About

I'm Fiona McAllister, based in Geelong, and I help accountants, lawyers and consultants make sense of AI at work. I keep things practical, with clear advice, hands-on training and chatbots that answer common client questions. I start with the tasks that take up your day, not a long list of tools. In our first chat, I'll ask how your team works, where things get stuck and what you'd like to make easier. I'll also ask about the information you handle and who needs access. You can expect plain language, room for questions and a clear next step that suits your team.

Services

• AI training and advice
• Customer service chatbots

Industries

• Professional services

Tools

Microsoft Copilot, ChatGPT Team, Teams, SharePoint, Power Automate

Project example

The problem

In this illustrative project, I worked with a small accounting practice whose staff kept answering the same questions about appointments, paperwork and getting started. Useful answers were scattered across shared files and inboxes. I needed to help clients find basic information without inviting them to share sensitive financial details in a chat.

What was implemented

I organised approved service information in SharePoint and built a client enquiry chatbot using that content as its reference. I used Power Automate to send unanswered enquiries to staff in Teams, with a clear option to speak to a person. I kept personalised tax advice outside the chatbot's scope. I also ran practical ChatGPT Team sessions using made-up examples, covering safe inputs, checking drafts and recognising when a task needs professional judgement.

The outcome

In this illustrative example, I saw staff spend less time searching for standard answers and feel more comfortable handling routine enquiries. Clients had a clearer route to basic information, while questions needing professional judgement stayed with the team.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

I've spent several years helping small professional services teams simplify everyday admin and get comfortable with new tools. My work has included organising shared information, mapping client enquiries and running practical AI sessions for people with different levels of confidence. I work with Microsoft Copilot and ChatGPT Team for tasks such as drafting and summarising, alongside Teams, SharePoint and Power Automate. I focus on sensible boundaries, human checks and habits that fit into an ordinary working day.

Support and handover

I hand over plain-language notes, ownership details and steps for updating content. I train the people who will use and maintain the setup, with time for hands-on practice. After delivery, I offer follow-up support to troubleshoot issues, answer questions and help the team adapt as its needs change.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 5 out of 5· Ash R. · September 2026

  Explained everything in plain language and documented the workflow well.

• 4 out of 5· Robin K. · August 2026

  Helpful and practical. Took a little longer than planned but kept us updated.

• 5 out of 5· Chris A. · July 2026

  Explained everything in plain language and documented the workflow well.

• 4 out of 5· Frankie T. · June 2026

• 3 out of 5· Lee P. · June 2026

  Knowledgeable, though the handover notes could have been more detailed.