Red Earth AI Systems (fictional)

About

We are Red Earth AI Systems, a small agency based in Sydney, NSW, with work delivered by Michael Thornbury. We help ecommerce and retail teams spend less time on repeat tasks and keep customer care on track. We build practical tools for store admin, chat support and lead follow-up. We start with how your team works now, then find a clear, useful place to begin. In our first chat, we ask about your store, your systems and the jobs that slow you down. We explain what might help, what needs a person and what a sensible first step could look like.

Services

• Ecommerce automation
• Customer service chatbots
• CRM and lead follow-up

Industries

• Ecommerce and retail

Tools

Shopify, Klaviyo, Gorgias, Zapier, ChatGPT

Project example

The problem

In this illustrative example, a small ecommerce and retail business was juggling order questions, product enquiries and sales leads across separate inboxes. Staff copied details between systems, follow-up depended on memory and customers sometimes had to repeat their questions. We identified routine enquiries and missed handovers as useful starting points.

What was implemented

For this example, we connected Shopify and Gorgias so staff could see relevant order details alongside customer conversations. We configured a ChatGPT-powered chatbot to answer approved store questions and pass uncertain enquiries to a person. Zapier moved enquiry details into the team's CRM, while Klaviyo supported consent-based follow-up. We added checks for duplicate records, tested common exceptions and documented how staff could pause or adjust each workflow.

The outcome

In this illustrative scenario, we left the team with a clearer view of open enquiries and less copying between tools. Routine questions were easier to handle, while sensitive or unusual requests stayed with staff. Follow-up became more consistent and easier to track.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

Our background spans several years of building and maintaining workflows for small online stores and retail teams. We have worked across order enquiries, customer service queues, email follow-up and CRM record keeping. We are used to untangling manual steps, connecting tools that do not share information neatly and helping staff adopt new ways of working. We favour manageable changes that fit everyday store operations, with clear limits on what AI should handle.

Support and handover

We hand over plain-language documentation, workflow maps and practical training using everyday store tasks. We show staff how to spot issues, update approved answers and pause automations. After delivery, we offer agreed support for troubleshooting, small adjustments and checking that workflows still suit the team.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 3 out of 5· Jordan P. · July 2026

  The core workflow works, but we needed more back and forth than expected.

• 3 out of 5· Charlie L. · March 2026

  The core workflow works, but we needed more back and forth than expected.

• 4 out of 5· Pat F. · January 2026

  Good communication and a solid build. A couple of small tweaks were needed after launch.