Linda Wu

About

I'm Linda Wu, based in Toowoomba, QLD. I help trades and construction businesses and real estate agencies spend less time on calls and admin. I build AI call handling and connect the tools you use, with clear steps and room for your team to stay in control. I like to start small and solve a useful problem before adding more. In our first chat, I'll ask how work comes in, where things get held up and what your staff need. You can expect plain advice, honest limits and a practical outline of what we could build and how it would fit your day.

Services

• AI receptionists and call handling
• Workflow automation
• Software integrations

Industries

• Trades and construction
• Real estate

Tools

n8n, Twilio, ServiceM8, Xero, Gemini

Project example

The problem

In this illustrative project, I worked through a common problem for a small trades and construction business: calls arriving while the team was on site. Messages were scattered across notes and texts, and office staff had to chase job details before they could arrange a visit.

What was implemented

I built a sample call flow using Twilio, with Gemini helping turn caller details into structured enquiry notes. I used n8n to pass suitable enquiries into ServiceM8 and route unclear requests to a person. I also connected approved job details with Xero to reduce repeated entry during invoicing. Before handover, I tested missed calls, incomplete addresses and requests outside the business's usual scope.

The outcome

In this illustrative setup, I showed how call details could reach the office in a more consistent format. The workflow left less information scattered across messages and gave staff a clearer starting point for follow-up, while keeping booking decisions with the team.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

I've spent six years building workflows and connecting software for small service businesses. My work has covered job enquiries, call routing, booking requests, invoice handoffs and keeping records in sync. I've worked with trades teams moving between sites and office staff managing property enquiries. I focus on the everyday details, such as incomplete messages, duplicate contacts and tasks that need a person to step in. I build around those realities rather than expecting everyone to change how they work.

Support and handover

I hand over plain instructions, a map of the workflow and a short training session using everyday tasks. I explain how to pause the automation and handle exceptions. After delivery, I offer troubleshooting and agreed adjustments as the team settles into using it.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 3 out of 5· Morgan W. · July 2026

  Knowledgeable, though the handover notes could have been more detailed.

• 4 out of 5· Quinn B. · April 2026

  Useful outcome and good documentation. Would use again for the next stage.

• 3 out of 5· Kim D. · April 2026

  Knowledgeable, though the handover notes could have been more detailed.

• 3 out of 5· Drew E. · March 2026

  Knowledgeable, though the handover notes could have been more detailed.

• 5 out of 5· Riley D. · February 2026

  Clear scope, sensible advice and the automation has run smoothly since handover.