Tom Gallagher

About

I'm Tom Gallagher, a freelance AI and automation specialist based in Wollongong, NSW. I help hair and beauty salons, online shops and retail teams cut back on admin and keep in touch with customers. I work with the tools you use, start with one clear task and keep you involved as I build. In our first chat, I'll ask how work gets done, where things get stuck and what takes up your time. We can then map out a useful first step, discuss what access I need and agree on what is in scope before any new build work starts.

Services

• Ecommerce automation
• Customer service chatbots
• CRM and lead follow-up

Industries

• Hairdressing and beauty
• Ecommerce and retail

Tools

Shopify, Klaviyo, Timely, Zapier, ChatGPT

Project example

The problem

In this illustrative project, I'd help a small hair and beauty salon where staff juggle appointment enquiries, product questions and follow-up messages between clients. Details sit across separate systems, so staff repeat answers and struggle to see which enquiries still need a reply.

What was implemented

I'd build a simple enquiry workflow using Zapier to send website enquiries into the salon's CRM and flag follow-up tasks. I'd use ChatGPT to help draft chatbot answers from approved salon information, with a clear handover to staff for anything uncertain. I'd direct booking requests to Timely rather than let the chatbot confirm availability. Before launch, I'd test common questions, failed steps and customer consent settings with the team.

The outcome

In this example, I'd aim for a clearer enquiry list, fewer repeated replies and less switching between systems. The intended result would be a calmer front desk, with staff still handling personal advice, booking exceptions and sensitive customer questions.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

I've spent several years building practical automations for small retail teams, online stores and appointment-based businesses. My work has covered Shopify order workflows, Klaviyo customer emails, customer service chatbots and CRM lead follow-up. I've also helped salon teams tidy up enquiry handling and reduce repeated data entry. I focus on how each task fits into a busy working day, including who checks exceptions and what happens when an automation needs attention.

Support and handover

I hand over plain-language notes, a workflow map and clear steps for pausing or updating each automation. I walk your team through everyday tasks and common issues, then agree on a support arrangement for questions, fixes and small changes after delivery.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 4 out of 5· Charlie H. · September 2026

  Useful outcome and good documentation. Would use again for the next stage.

• 5 out of 5· Jess W. · July 2026

  Very organised. The handover session meant our team could manage it ourselves.