Daniel Nguyen

About

I'm Daniel Nguyen, a freelance AI and automation specialist based in Hobart, Tasmania. I help real estate agencies handle calls, keep track of leads and cut down on routine admin. I start with how your team works, then build simple tools that fit the way you do business. In our first chat, I'll ask where enquiries come from, what gets missed and which tasks take up your day. We can talk through a useful place to start, who needs to be involved and what access I'd need. I'll explain the options in plain terms and flag where a person should stay in the loop.

Services

• AI receptionists and call handling
• CRM and lead follow-up
• Customer service chatbots
• Workflow automation

Industries

• Real estate

Tools

HubSpot, Twilio, Make, Google Calendar, ChatGPT

Project example

The problem

In this illustrative project, I imagined a small real estate agency where agents were often out at inspections while enquiries arrived by phone and through the website. Messages sat in separate inboxes, follow-up depended on spare time, and reception staff had to copy details into the CRM.

What was implemented

For this demo scenario, I designed an AI receptionist using Twilio and ChatGPT to capture enquiry details and pass complex calls to staff. I connected HubSpot through Make so new leads and follow-up tasks could land in one place. I used Google Calendar for booking availability and added a website chatbot for common questions. I limited answers to approved agency information and included staff handover paths, consent prompts and checks for duplicate records.

The outcome

In this fictional example, I envisaged a clearer enquiry queue and less copying between systems. Agents could see the context behind a lead before calling back, while reception staff could focus on conversations that needed care rather than chasing scattered messages.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

My fictional work background spans six years of building practical automations for small service teams, with a focus on real estate agency workflows. I've worked across enquiry capture, call routing, inspection bookings, CRM updates and lead follow-up. My approach combines hands-on setup with careful testing of everyday situations, such as missed calls, duplicate contacts and changed appointments. I also help teams decide which tasks suit automation and which need an agent's judgement or a direct conversation.

Support and handover

I hand over clear setup notes, workflow maps and practical instructions for common changes. I walk your team through everyday use and practise what to do when something goes wrong. After delivery, I can help with troubleshooting, small adjustments and checks as your processes change.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 3 out of 5· Ash B. · September 2026

  Knowledgeable, though the handover notes could have been more detailed.

• 3 out of 5· Alex D. · July 2026

  Knowledgeable, though the handover notes could have been more detailed.

• 4 out of 5· Drew K. · May 2026

  Good communication and a solid build. A couple of small tweaks were needed after launch.

• 5 out of 5· Taylor S. · March 2026

• 3 out of 5· Lee D. · March 2026

• 2 out of 5· Pat L. · January 2026

  Some parts worked well, but the timeline slipped and scope needed rework.

• 2 out of 5· Drew W. · January 2026

  Some parts worked well, but the timeline slipped and scope needed rework.