Andrew Pemberton

About

I'm Andrew Pemberton, a freelance AI and automation specialist based in Canberra, ACT. I help hair and beauty salons and real estate agencies keep up with enquiries and follow up leads with less manual work. I start with the tasks that slow your team down and build simple tools around how you work. In our first chat, I'll ask where leads come from, what gets missed and which systems you use. You can expect plain advice, a clear scope and room to ask questions. I aim to make each step easy to understand, so you feel comfortable using what we build.

Services

• Customer service chatbots
• CRM and lead follow-up

Industries

• Hairdressing and beauty
• Real estate

Tools

ManyChat, Make, Klaviyo, Google Business Profile, ChatGPT

Project example

The problem

In this illustrative salon project, I worked through a common problem: enquiries arrived while staff were busy with appointments. Questions about services and availability sat unanswered, and booking requests were scattered across messages and notes. I needed to help the team keep track without adding another inbox to manage.

What was implemented

I built a ManyChat flow to answer common service questions and collect booking enquiries, with a clear option to ask for a staff member. I used Make to send contact details and enquiry notes into the salon's CRM. Klaviyo handled follow-up messages for people who had opted in. I used ChatGPT to help draft responses, then checked the wording with staff and tested how unusual requests reached a person.

The outcome

In this fictional example, I left the salon with a clearer view of new enquiries and the follow-up each needed. Staff had less information to copy between systems, and customers received more consistent guidance while waiting for a personal reply.

Provided by the specialist. Talk Digital reviews profiles but does not independently verify project results.

Experience

I've spent several years building practical automations for small service businesses. My work has covered customer service chatbots, enquiry capture, CRM updates and lead follow-up for salon teams and real estate agencies. I've helped organise scattered contact details, draft useful replies and connect everyday systems so staff spend less time copying information. I work closely with the people handling enquiries, because their daily routines usually reveal where a simple change will help most.

Support and handover

I hand over clear notes, simple instructions and a walkthrough with your team. We practise common tasks and cover what to do when something needs attention. After delivery, I offer agreed support for questions, small adjustments and checks as your processes change.

TalkSI reviews

Demo reviews: fictional examples for testing. Not real customers or verified work.

• 3 out of 5· Sam D. · September 2026

  The core workflow works, but we needed more back and forth than expected.

• 3 out of 5· Drew G. · September 2026

  The core workflow works, but we needed more back and forth than expected.

• 5 out of 5· Jess T. · April 2026

  Explained everything in plain language and documented the workflow well.